I’ve flown JetBlue before, but will not patronize their airline again after the debacle at JFK last week.
Their CEO still has not offered an adequate explanation of why passengers were not allowed to deplane for up to 11 hours. Eleven hours in, as one passenger put it, a metal coffin.
No one would rebuke the airline for imposing moderate inconvenience on passengers due to safety concerns.
But to allow an _arriving_ flight to sit for almost 9 hours on the tarmack: that’s insane. It shows a lack of planning for emergencies and an inability to make decisions when faced with the unexpected, neither of which are especially good qualities in an airline.
Then, to compound this abominable customer service, the airline canceled almost 1/4 of its school holiday weekend flights so that their crews can catch up on their rest.
I guess that union contracts trump greed at Jet Blue.
Too bad they’re not as concerned about their passengers,.