There are times when I want to avoid Stop & Shop for various reasons, not the least of which is that I don’t want them to become a monopoly in this region.
Roche Brothers has better meat, Shaw’s has a wider selection of groceries and the Windfall has a better deli.
Stop & Shop has the best customer service at the podium, though, and that goes a long, long way.
Recently, I complained about the auditing policy Stop & Shop imposes on customers who use their hand held scanners. They wrote an exceptionally gracious reply.
Then last evening, rushing to get Emme, James and I ready for the ball game, I managed to misplace a bag of groceries. It was like losing a five dollar bill, not a tragedy, but still, the equivalent of a gallon of gas and maybe a pack of gum.
Several hours later, after dropping the kids off, I went back to the Mashpee Stop & Shop, mostly out of curiosity to see if I could figure out what happened to the sack of groceries – left it at the checkout, left it in a cart, etc.
No one had turned it in, but the floor manager made me the following offer: if I could produce a receipt, I could take home replacements for the items lost.
And that’s exactly what happened. Rather than handing me, a customer of almost seven years, a “tough luck” or “we’re not responsible”, Stop & Shop took the high road.
Quite remarkable.