Unshopping List

In my last post, I chided myself for poor planning by booking a service appointment for my beloved truck on Black Friday at a location near the big mall in Hyannis.
When I reached the dealership, though, traffic was normal or even a little lighter than normal.
This would have been a great opportunity to do some shopping, but to tell you the truth, I have no list and no plans to buy much of anything this season.

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Well, What Did They Expect?

Imagine, if you will, that you have been offered a good-paying job in the call center of a prestige company that offers top-of-the-line training, benefits, security and unlimited opportunities for growth and advancement.
Imagine further that your job exists because another worker was fired from theirs, leaving them without a means to support themselves or their kids, no health insurance and no realistic prospects for the future.
Finally, imagine that your CUSTOMER is that worker, or a friend or relative of that worker.
So, when you sit down at your nice new desk and pick up your nice new headset, what would YOU expect to hear on the other end of your nice new telephone?
Does this sound like a nightmare scenario to you?

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